FAQs

Orders

Can I visit the store before purchasing ?

Unfortunately, no. Ocean Junction is an online-only merchant. Shipping is quick, and returns are simple and easy. 

What is the average delay of an order ?

Most Canadian orders are processed, shipped and received within 4 business days.

How do I verify the status of my order?

You can verify the status of your order using the tracking number provided in the confirmation email. If you haven't gotten a confirmation email with a tracking number, it is possible your order is being processed and will be shipped shortly

How much is it to ship an order to the United States?

Shipping fees from $22 to $30 will apply to orders under $250 (before taxes and shipping fees) being shipped to the continental United states. The shipping is free for orders over $250 (before taxes and shipping fees). Surcharges will apply to all orders shipped to Alaska, Hawaii and Puerto Rico. Expect 2 to 7 business days for delivery.




Returns

How do I return a product?

To return a product you ordered on OceanJunction.com, please contact us at info@oceanjunction.com We will the provide all the info to allow you to return your item quickly and easily

 

Returning Shipping Address

Please return all packages to the following Canadian address: 

Return address: 

Ocean Junction- Return
104-2411 Dollarton Hwy
Notrth Vancouver, British Columbia CA
V7H 0A3.


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